This website is owned and operated by Colour Calendars Ltd.


We want you to be super happy with your order from us, and we make sure that each and every purchase results in a happy customer. Because everything here at Colour Calendars Ltd. is made to order, there is some potential for human error. Usually, our quality control department dept will catch any issues prior to production and before your order is dispatched, however on the occasion that something does slip through then all you need to do is let us know. Take a look at the following details on how to do that:

If a product is faulty, you can return it within 14 days. Contact our customer services team using the help button on our website, quoting your name and order number.

One of our representatives will then guide you through the returns procedure, usually providing a digital image of the fault (along with a clear description of the issue) in the online chat or an email to our customer support team. In most cases, remedy action can be taken as soon as substantiation of the claim is clear and acknowledged by us. If the fault cannot be verified over the phone or email, you may need to return the item to us for inspection. In this instance, a determination can then be made as to the state of the product and the issue. Please do not send your products back to Colour Calendars Ltd without contacting a member of our team first. May we just remind you to review the terms that you agreed to at the time of purchase. These are available at any time on our website.

Please note we work in accordance with the following: Non-Faulty Goods:

We cannot accept returns of non-faulty goods because the products have been personalised or manufactured specifically for you.

Faulty Goods: To return faulty goods you need to first contact a member of our Team using the help chat button or through our contact form.
We unfortunately can only acknowledge returned tems if they are sent using Royal Mail 'Signed For' Recorded delivery so you have proof of delivery.
You will have to meet the delivery costs of returning the products, although we will refund the postage at our discretion once the item in question is rechecked.
If we are at fault, then we will reimburse Royal Mail 'Signed For' Recorded delivery postage costs in the form of an online credit to your account.
It is only when we receive the item in its original state, that Colour Calendars Ltd will redo or recommend a remedy for the faulty item.
Please note: if the product is not in an unused condition then we will not be able to offer you a resolution for faulty workmanship.
Where there is a minor fault, we may suggest an alternative resolution.


Before you receive your items - Things don’t always go to plan, and we know that. That’s why we wait some time after you place your order before we start making it.

Within 60 minutes, you are welcome to contact us if you wish to edit or if you change your mind. If you have any questions about your order or have any doubts, get in touch with our friendly customer service team who will be more than happy to help.

Within these 60 minutes, if you contact us to cancel the order, we will be able to issue a full refund as no production of the item has started. When you place an order with Colour Calendars Ltd. or through any of its trading names, it’s not just a product that you are purchasing, but a service as well.

We manufacture every product and to order, so as soon as we start production of your bespoke items, we have already invested into the ink, paper, materials and the labour specifically for your order.

This means that if you wish to cancel after the production of your order has begun, we would be unable to offer a full refund, however your options will be discussed with you and a partial refund may be possible.

A customer service team member will be able to advise on this for you. No matter what, we are here to help you. Contact our customer service team and have a chat with them if you have any issues, whether it is before or after we have started your order.

After you receive your items - We want you to be happy with your order, and if for any reason you’re not then please do let us know. We value your feedback.

As all products are made to order, these are never re-saleable, which means that there are some things you need to check before you have placed your order, as we won’t be able to do anything about them afterwards. Like Checking Text - If there is text in your design then check the spelling of everything before you submit. We cannot personally check every word that comes through and cannot be held responsible for any spelling errors that are featured in your design as these are your responsibility.

Preview Your Design – You are able to preview your design through our website prior to you submitting your order, allowing you to see a visual of what your finished item(s) will look like. Use this feature to double check everything is as desired. Again, if you are unsure of anything, please get in touch with our customer service team. Please note that this is only a preview to give you a idea of how your product will be made.

Because of the personalised/bespoke nature of the products that you order with Colour Calendars Ltd., we do try and look at each and every order on a case by case basis. As per UK law, the goods cannot be returned because they were made according to your specifications or were personalised by you. We may, at our discretion, look into other solutions.


Within 60 minutes - We wait 60 minutes after you place your order before we start making it. (This is sometime longer depending on when your order was placed, as we dont work 24hrs a day!) Within the first 60 minutes, you are welcome to contact us if you wish to edit or if you change your mind and will place your order on hold. As part of our processes are automated, after this initial imeframe your order may progress to the next stage of the manufacture process. If you have any questions about your order or have any doubts about your design during this initial period, do get in touch with our friendly customer service team using our contact form. We will be more than happy to help and can offer a full refund as long as no manufacturing process has started.

After 60 minutes - (or sometimes a longer period as mentioned above) Our part automated process will move your file to the next stage of the prodcution process, so its a really good idea to get in touch with us as soon as possible.